Frequently Asked Questions
Q. How do i book?
A. To make a booking you can either check availability and book online, phone or email us, we will then telephone you to confirm your booking, equipment and timings after this you will receive an invoice from us for the deposit to be paid within 48hrs (if not paid within this time we will release the equipment and timings again to make the equipment available to all). The deposit once paid will be subtracted from your final balance.
Q. Do i need to pay a deposit.
A. YES All bookings now require a non refundable deposit (If cancelled by Claire's Castles due to unsafe weather conditions deposit will be refunded) of £15.00 to be paid within 48hrs of us confirming your booking by phone to reserve equipment this will be deducted from your final payment, For Rodeo Bull or Surf Simulator or Bookings over £250.00 we require a £50.00 deposit to reserve the equipment.
Please be aware the deposit is non refundable (If cancelled by Claire's Castle due to unsafe weather conditions deposit will be refunded) but can be transferred to another date and time within 12 months of the booking date as long as at least 7 days notice before the original booking is given by email.
There may be occasions where we have to cancel your booking due to bad weather e.g high winds/gusts predicted 24mph or over or heavy rain, or health & safety risks on site that we were not aware of, if this is the case then your deposit will be refunded or can also be transferred to another date and time within 6 months of the booking date If required.
Q. How much notice do i have to give for bookings?
A. You can book at anytime however it is best to book as early as possible as our delivery and collection time slots get filled up very quickly. Alternatively you can contact us on the day to see if we have any availabilty.
Q. What do the prices include?
A. All inflatable prices include free delivery within the TR15 & TR16 postcodes, an additional charge will be required if outside of this area. And all of the equipment required to run a inflatable safely from your location and mains power supply.
Q. When are your inflatables available?
A. Our equipment is available 7 days a week all year round. (Please note not available Christmas day and New years day without prior arrangement)
Q. How long do i get the equipment for?
A. The hire period is for up to 7 hours between 0800 and 1900 although times can be arranged to suit (A later pick up is available at an additional cost, Overnight charge is available on most adult rated equipment but must be in a secure area).
Q. Do you hire overnight?
A. We only hire our adult equipment overnight this is at an additional charge and is required to be in a secure area as you will be responsible for the security of the equipment.
Q. How do i pay?
A. Most people chose to pay cash on the day when we set up the equipment Please note we no longer accept personal cheques but we now have a card machine for but please note that this requires either a 3g or 4g mobile signal in your location for us to use it and we accept visa or mastercard credit/debit cards.
Q. Cancellations?
A.
Cancellations by Claire's Castles on the day due to adverse weather conditions, the deposit will be refunded or transferred to alternative date if required/available.
A Cancellation fee of 25% of the final balance will be charge for large order's over the value of £250 unless 28 days notice are given.
A cancellation fee of 25% of the final balance will be chargeable for all cancellations within 7 days notice up to 24 hours before hire date.
A cancellation fee of 50% of the final balance will be chargeable for all other cancellations without a minimum of 24 hours notice from hire date.
All cancellations on the day during delivery will be charged at 100% of the final balance. (If cancelled by us due to bad weather no fee is payable).
Q. What if it rain?
A. Unfortunately the inflatables cannot be operated in the rain if it is just showers then you can switch off then back on and wipe it dry. If we are in for rain all day we recommend you cancel.
Q. Can the inflatable be set up on a slope?
A. If it is a slight slope this may be possible please contact us prior to booking.
Q. How long does it take to set up/pack up?
A. The inflatable take approx 15 mins to set up and approx 20 mins to put away. However this is only an estimate and depend on which inflatable it is.
Q. How much space is needed?
A. Space requirements are show next to the required inflatable. Please make sure there are no low overhanging trees,phone/electric lines overhead and that all garden items such as garden toys, patio furniture are removed from the area and that all rubbish, dog waste etc have been cleared up.
Q. When i hire the inflatable is there anything i need to provide?
A. We supply all the equipment for the inflatable all you need to do is provide us with a mains power socket within 50 metres of the inflatable.(if over this you will need to hire a generator either from us or from a tool hire company)
Q. Do you provide safety instructions?
A. Yes we provide detailed safety instructions for every hire.
Q. Is there an age limit to the inflatables?
A. Yes there is a height limit on every inflatable the maximum height is shown with the booking information. Also Adult's are only to use Adult equipment as the other equipment is not built to cope with them safely.